![]() To help you stay better connected with the topics you're interested in, we expanded our notification system to notify you when an inactive thread that you've participated on becomes active again. It's designed for speed and ease vs complex functionality. However, don't expect all the bells and whistles on this new Quick Reply feature. We did this to give you a fast, simple way to quickly reply to a thread. To that end, we just added a new "Quick Reply" section at the bottom of the thread view page. We like nothing better than giving you more freedom and ease when using our site. Always refer staff to written procedures when being verbally asked about something already covered in policy or procedures. Be a good example regarding answering communications quickly. Empty your mail-box and answer or file all communication daily. Personally, get in communication at least every fifth day with each employee and ask how they are doing and what help they need to get better trained and/or to improve their abilities. Always work with the staff in achieving “trained and apprenticed” status, which means everything has been checked off and he/she is fully apprenticed. Meet with your employees at the beginning of the day and determine which parts of their apprenticeship checklist can be signed off today in coordination with the treatment being done. When you have a break in between patients, complete any needed paperwork. Congratulate her when this statistic is up and help her figure out how to get more on the books when it is down. Meet with your receptionist and find out what the “# of new patients scheduled” or “production booked” number is for tomorrow, as well as next week and the following week. Review the A/R with your collections manager and ensure she is following up on all delinquent accounts per the approved procedure for doing so. Ask your collections manager how she plans on getting the “over 60” days A/R down to a respectable level. Ask your dental office accounts manager how she plans on making her collection goal for the day and week. Refrain from being sloppy or rushed when enlightening a patient about the need for their individual treatment plan. Be alert to staying on time throughout the day, while creating extra production as needed in coordination with your staff. Get full agreement from staff on attaining the production and patient visit goal for the day. Encourage staff to increase production for the upcoming day. ![]() Review the schedule and the patient charts rapidly. Make sure the dental office receptionist has the Daily Report filled out prior to the dental office huddle ![]() Start the morning meeting at the exact proper time. Be on time for the dental office morning meeting (at least five minutes early). Info: This checklist addresses the basics that a dental office manager should maintain and accomplish on a daily basis. ![]()
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